Senior Analytics

Frances Glick
VP Shopper Insights

With over twenty years of shopper and consumer research experience, Frances brings strategic actionable insights, high-level quantitative analysis, and unparalleled service to her clients and projects. In addition to her quantitative and qualitative research knowledge, Frances provides trade-channel specific expertise including supermarket, mass merchandiser, dollar, drug, convenience and home improvement, as well as multi-cultural research experience. Prior to joining SmartRevenue, Frances was Vice President of Client Services at Meyers Research Center where she provided shopper insights analysis to manufacturers, retailers and consultants. Frances holds an MBA from the University of Texas at Austin and a BA in psychology from UCLA.

Tim Lauchlan
Project Director

With a keen curiosity for shopper insights, Tim brings over ten years of market research experience to SmartRevenue. Using a variety of qualitative and quantitative tools, Tim manages projects for retail and CPG clients. He has completed Qualitative Moderator and Analysis Training at Burke Institute in Cincinnati, Ohio and holds an MBA from Wayne State University with a concentration in Marketing, Specializing in Market Research.

Jennifer Green
Research Manager

As research manager, Jennifer is involved in all phases of project management, as well as survey design, data analysis, and reporting. Jennifer brings her experience and knowledge of statistical methods and analysis, survey methods, and research and data collection techniques to help deliver actionable learnings to SmartRevenue clients.

Laura Hanson
Research Manager

Laura has been with SmartRevenue since 2010 conducting quantitative and qualitative ethnography as well as leading qualitative projects. She uses a critical and creative approach to conducting, analyzing, and interpreting shopper behavior. Laura successfully defended her Sociology Ph.D. at the University of Kent in Canterbury, England and holds an MA in Criminology/Sociology from the University of South Florida. Laura has extensive research experience in the academic, private, and social service sectors.

Angela Klepach
Research Manager

Angela Klepach joined SmartRevenue as an ethnographer in 2008 after completing her MA in Applied Cultural Anthropology at Georgia State University. Now as research manager and analyst, Angela works closely with clients on all project components from research design to reporting, ensuring that client needs and objectives are met. Additionally, Angela is often in the field conducting shopper ethnographies, enabling her to connect and contextualize shopper insights to client business goals. Angela has prior experience in retail, management, and marketing.

Michael J. Kozloski, Ph.D.
Research Support Specialist

Michael provides expertise in conducting community and nationwide surveys and segmentation to provide analytical insights including simple-to-complex model building. He oversees analysis and report-writing. Michael received his Ph.D. in Sociology and Demography from the University of Chicago, and holds an MA in Sociology from the University of Chicago and an MS in statistics from the University of Wisconsin-Madison.

Pearl Chan, Ph.D.
Client Services Manager and Senior Ethnographer

Pearl is an anthropologist with extensive experience conducting observational, interview, and survey research with diverse populations and communicating with expert, stakeholder, and general audiences. She was a Fulbright Scholar and received her Ph.D. from Indiana University and her A.B. from Harvard University. Pearl brings to clients expertise in social analysis, political economy, and global consumer culture, and she specializes in developing project designs that are strategically targeted, methodologically integrated, and grounded in a deep understanding of how consumers are invested in both the symbolic-value and use-value of goods and services when they shop.